Refund Policy

Effective Date: 08 October 2024

At FinDoctor, we are committed to providing transparency in our services. This Refund Policy outlines the terms regarding any fees paid for the services provided on our platform. Please read this policy carefully before making any transactions through FinDoctor.my, as all service fees incurred are subject to the terms described below.

1. Non-Refundable Service Fees

By accessing and using FinDoctor.my, you acknowledge and agree that all fees paid for the services provided, including but not limited to credit screening, loan eligibility assessments, and financial advisory, are non-refundable. This applies once a transaction is successfully completed. No refunds will be provided for any service fees incurred, regardless of the outcome of your transaction or the services rendered.

2. Service Usage

FinDoctor.my is available exclusively for use by customers located within Malaysia. We do not make any representations or warranties that the products or services available through FinDoctor.my are appropriate for use outside of Malaysia. If you choose to access FinDoctor.my from a location outside Malaysia, you do so at your own risk and responsibility, and you agree to comply with all applicable local laws.

3. Accuracy of Information

It is your sole responsibility to ensure that all information provided when using FinDoctor.my is accurate, complete, and up-to-date. Failure to provide accurate information may result in the products or services obtained through FinDoctor.my being invalid or unsuitable for your needs. FinDoctor accepts no liability for errors or losses arising from incorrect or incomplete information provided by users.

4. Product Suitability

Before making any transaction on FinDoctor.my, it is your responsibility to ensure that the selected product or service meets your specific requirements. FinDoctor does not provide refunds for products or services purchased through our platform that are later found to be unsuitable for your needs.

5. Third-Party Provider Terms

When you purchase a product or service through FinDoctor.my, you may also be subject to the terms and conditions of the third-party provider offering the product. These terms may differ from those of FinDoctor, and we encourage you to carefully review the provider’s terms of use, privacy policy, and refund policy, where applicable.

6. Amendments to This Refund Policy

FinDoctor reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately. You are encouraged to review this page regularly to stay informed of any updates to the refund terms.

7. Contact Us

If you have any questions or require clarification regarding this Refund Policy, please contact us at:

Effective Date: 08 October 2024